A Guide to Toshiba Internationals Technical Support and Maintenance Resources

Toshiba International Corporation maintains a structured network of product support, field service and technical assistance channels for industrial automation and power electronics customers in North America. The system separates low- and medium-voltage motor and drive support from field response, warranty administration and digital solutions. For operations and maintenance teams, the routing of each request determines response time and the technical team assigned.

Core product support channels

The company divides low-voltage motor and drive inquiries by product type and by whether the request concerns customer service or technical support. A single main number handles three low- and medium-voltage motor functions, while low- and medium-voltage drives use separate lines. Control system inquiries are directed through a separate number and extension.

Field service and maintenance

For complex faults requiring on-site response or for scheduled maintenance, Toshiba operates a unified Rapid Response mechanism. The channel covers field service requests, warranty policy inquiries, the TOSHcare service program, repair authorization and spare parts procurement. Customers can reach the line at (855) 803-7092.

For uninterruptible power supply systems, the company provides a separate 24/7 repair and maintenance support line at (877) 867-8773. The service is intended to support continuity for critical infrastructure and to provide round-the-clock response for UPS equipment.

Industrial automation and digital solutions

As industrial internet-of-things and automation technologies are deployed more widely, Toshiba also maintains dedicated technical support channels for instrumentation, programmable logic controllers and process control. Users requiring system integration or data management optimization can reach specialist teams through the following extensions.

• Instrumentation: (800) 231-1412 (ext. 26723)
• PLC and process control/IoT solutions: (800) 231-1412 (ext. 26755)
• Digital solutions, quality data management: (800) 231-1412 (ext. 72611)

The automation channels are organized by application area, with separate extensions for instrumentation, PLC and process control/IoT, and digital solutions for quality data management. This division allows requests to be routed according to the technical discipline involved.